How To Handle A Guest With Food Allergies

A guest in a restaurant, while placing their dinner order, informs the sever that they are allergic to [fill in the blank]… lets just say gluten, a scenario that plays out regularly in restaurants around the US. This is the crucial moment for the operation because here is where we determine if we get the customer sick, make them angry or provide them with a great experience.  Something we find more often than not is that server is not prepared to handle the request correctly and this could lead to a major problem. Continue reading How To Handle A Guest With Food Allergies